Information | Regency | Richmond, Virgina

Regency is centrally located in the heart of Richmond’s West End. The mall is anchored by JCPenney and XXI Forever. Regency features a comprehensive mix of fashion and lifestyle retailers including Charlotte Russe, Sephora, Jimmy Jazz, Foot Locker, DTLR, Journeys, and Payless Shoesource.  Regency also features an extensive Food Court, offering shoppers a variety of dining options.

Free WiFi
Shoppers have access to FREE WiFi throughout the shopping center.


Complimentary Strollers
Strollers are available at no charge. They are located on the lower level at the Play Area.  Please be considerate and return strollers when you have finished shopping.

Complimentary Wheelchairs
Wheelchairs are available at no charge. Please call the Security Office at (804) 741-5149 for assistance.

Lost & Found
Please report any lost or found item(s) to the Security Office by calling (804) 741-5149 or speaking with an officer on patrol in the center.  Lost and found item(s) are held for 30 days, to claim lost items contact our Security Office.

The restrooms are located in the Food Court on the lower level and in the Family Lounge on the upper level near Entrance 4.

The main elevator is located near the Food Court beside the stairs. Additional elevators are also located inside JCPenney.

Pay Phones
Pay phones are located in the food court (Entrance #5) near the restrooms.

Holiday Hours
Regency hosts extended shopping hours for your convenience during the holiday season (November – December).

Regency is closed on the following holidays:
Thanksgiving, Christmas and Easter.

For your convenience, color-coded parking poles are used to help identify where you parked.  Regency also offers well-lit, covered parking not found at any other area mall.

Bus Services
Now located on Quioccasin Road across from the Exxon Station.

Only service dogs are allowed in the center.